Please email in to foxtrotuniforme@gmail.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

This will be a case by case basis.

Please email in to foxtrotuniforme@gmail.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
Simply email us with your order numbers and we will refund you the shipping accordingly.

We are only able to make changes to your order if it has not yet entered the packing process.

Please email in to foxtrotuniforme@gmail.com with your order number and pictures of the following:

the order packing slips, a picture of the incorrect product, with a picture of the bottom and a list of the items that are missing if relevant.

If the product received is damaged, please take a clear photo and attach the photo to your email.

If this happens, here is the list of troubleshooting steps for resolving this issue.

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try on another web browser or an incognito window. 
• Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.)
• Use Paypal instead of Shop pay.

If you are still unable to checkout, please email in to foxtrotuniforme@gmail.com with the items you are trying purchase.

Please do note we are unable to ship to certain countries, they include:

• Central African Republic
• Laos
• Niger
• Nigeria
• Cambodia
• Kazakhstan
• Russia
• Turkey
• Israel
• Guatemala
• Brunei

Foxtrot Uniform is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.

We will not release any personal information to external parties, unless legally bound to do so.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from customers in a variety of ways, including, but not limited to, when customers visit our site, register to our emailer or placing an order. customers may be asked for their name, email address, mailing address, phone number and credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from customers only if they voluntarily submit such information to us. Customers can always refuse to supply personal information.

HOW WE USE COLLECTED INFORMATION

• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions
  We may use the information customers provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send newsletters
  The email address customers provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If customers decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the customer would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our email.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at: foxtrotuniforme@gmail.com

Sometimes USPS tracking information can be inaccurate in real time, and packages are marked as delivered before they actually arrive.

Your package will most likely be delivered within a few days, but it’s great to check with your family members, neighbors, PO Box and/or post office for more information in the meantime.

If you do not receive your order in a couple days, please email us within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!

In the event that a Registered Mail article, both local and overseas, is suspected to be lost, please contact us and we will raise an enquiry. We will check with the relevant departments, do give us 14 days to get an update.

Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

These are our current shipping couriers used.

USA: https://www.usps.com/

Singapore: https://dpex.com/

Japan / Hong Kong: https://www.hongkongpost.hk/en/home/index.html

Australia / New Zealand: https://www.nzpost.co.nz/tools/tracking

Europe & rest of the world: https://www.asendiausa.com/